We’re pleased to inform you that it's business as usual for us. Our opening hours have however changed slightly, which you can see here.
Currently, the quickest way to get in touch with us is via Livechat or email. If your enquiry is urgent you can still call us on 0345 470 0011, although you may experience a slightly longer than usual wait time as some of our Insurance Experts are now working remotely.
In response to the COVID-19 outbreak, we continue to monitor Public Health England guidelines. We also have strict plans in place to maintain our services and ensure the safety of our employees and stakeholders.
Below you will find some frequently asked questions that we hope will help and we can re-assure you that your insurance cover and ability to make a claim remains unaffected.
Can I Learn to Drive During The Lockdown?
You cannot take driving lessons in England, Scotland or Wales.
You can only practise driving with members of your household or support bubble. It must be travel for work, education or other essential journeys.
To keep up with the latest government advice on learning to drive during the lockdown please visit the gov.uk website.
Will I Still be Covered During The Lockdown?
As a registered keeper of a vehicle you are required by law to have sufficient insurance in place, this is in line with the Continuous Insurance Enforcement (CIE). Your insurance cover and ability to make an insurance claim are not affected by the recent lockdown. All of our customers are covered for the usage of the vehicle stated in their policy.
Should a vehicle not be sufficiently insured or declared “off road" via a Statutory Off Road Notification (SORN) you may incur a fine, prosecution or the vehicle being seized, clamped and ultimately destroyed.
I Have Been Financially Impacted by Covid-19, What Can I Do?
If due to the impact of Covid-19 you are now experiencing difficulties, please contact us via our LiveChat or email at FinanceTeam@collingwood.co.uk as soon as possible to discuss your options as we have a number of measures in place to assist our customers.
Monday 9am – 5pm
Tuesday 9am – 5pm
Wednesday 9am – 5pm
Thursday 9am – 5pm
Friday 9am – 5pm
Saturday 9am – 1pm
Contact Email Addresses
Learner Driver Insurance – firstname.lastname@example.org
New Driver Insurance – newdriver@Collingwood.co.uk
Annual Courier Insurance – email@example.com
Short Term Courier Insurance – STC@collingwood.co.uk
Annual Taxi Insurance – firstname.lastname@example.org
Short Term Taxi Insurance –email@example.com