We’re pleased to inform you that it's business as usual for us. Our opening hours have however changed slightly, which you can see here.
Currently, the quickest way to get in touch with us is via Livechat or email. If your enquiry is urgent you can still call us on 0345 470 0011, although you may experience a slightly longer than usual wait time as some of our Insurance Experts are now working remotely.
In response to the COVID-19 outbreak, we continue to monitor Public Health England guidelines. We also have strict plans in place to maintain our services and ensure the safety of our employees and stakeholders.
Below you will find some frequently asked questions that we hope will help and we can re-assure you that your insurance cover and ability to make a claim remains unaffected.
Can I Undertake Driving Lessons Currently?
You can now take driving lessons in England and Wales.
In Scotland, you cannot take driving lessons. You can only practise driving with members of your household or support bubble. If you practise driving you must stay local.
To keep up with the latest government advice on learning to drive pleae visit the gov.uk website.
I Have Been Financially Impacted by Covid-19, What Can I Do?
If due to the impact of Covid-19 you are now experiencing difficulties, please contact us via our LiveChat or email at FinanceTeam@collingwood.co.uk as soon as possible to discuss your options as we have a number of measures in place to assist our customers.
Monday 9am – 5pm
Tuesday 9am – 5pm
Wednesday 9am – 5pm
Thursday 9am – 5pm
Friday 9am – 5pm
Saturday 9am – 1pm
Contact Email Addresses
Learner Driver Insurance – firstname.lastname@example.org
New Driver Insurance – newdriver@Collingwood.co.uk
Annual Courier Insurance – email@example.com
Short Term Courier Insurance – STC@collingwood.co.uk
Annual Taxi Insurance – firstname.lastname@example.org
Short Term Taxi Insurance –email@example.com