Short-Term Learner Driver Insurance FAQ
We will email you to request copies of your driving licence. For information on how to obtain your driving record please visit the DVLA website and follow the instructions on how to obtain/share your driving licence information.
The Plastic card provides information on the cardholder i.e. name, date of birth and the address recorded with the DVLA.
The Driving Licence Record provides information on your driving history and any conviction/endorsement which may be held on your record by the DVLA.
You are able to upload the required documents by logging into your online account. You can also send a copy of your Provisional Driving Licence using either of the following methods:
Email to email@example.com
By post to Collingwood Learners, Collingwood House, Earl Grey Way, North Shields, Tyne & Wear, NE29 6AR
As the holder of a driving licence issued in England, Scotland or Wales you will have access to your driving record via the DVLA website. You can access your record or gain an access code by logging into https://www.gov.uk/government/publications/how-to-share-your-driving-licence-information
Yes. Once you have completed a quotation you can either save the quote or click “buy now” and proceed to purchase.
Each Learner Driver is required to hold their own Insurance policy. However, more than one learner can drive the same car.
No. Your cover will commence on the date and time you selected. Your documents can be accessed immediately to read or download in your online account.
Yes, you can. Please note we do not cover dual control cars or for motorway driving.
We send the information regarding all new policies to DVLA on a daily basis, however, we have no control over when they upload it.
Yes, Collingwood covers both taking tuition and sitting your test in the insured car. Your driving instructor or accompanying driver will be required to drive the car home after passing your test. If the unfortunate happens and you fail to pass, they will also be required to return the car directly home.
You may carry passengers whilst taking tuition, however, we would suggest that this may become an unnecessary distraction.
No. The Collingwood Certificate of Motor Insurance carries an endorsement to prevent the release of an impounded vehicle.
You can email us with your new address details or call us on the Helpdesk number 0345 470 0014
Yes. A change of vehicle or any other amendment is subject to an insurance intermediary service fee. If you have a live policy please log in to your online account to view your Terms of Business Agreement which outlines the Mid-Term Adjustment fees applicable to you. If you don’t have a live policy you can access the current Terms of Business Agreement under the Main Menu heading on the website home page.
If I have a learner driver policy to drive someone else’s car and I have a crash, will it affect their insurance policy?
No. Any incident that occurs whilst you are taking supervised tuition will be recorded on your Learner Driver Policy and handled by Collingwood.
If you are the registered keeper/owner of the insured vehicle, the policy offers the level of insurance as detailed in your schedule and policy document and therefore does not need to be insured elsewhere.
If you are not the registered keeper/owner then the policy only covers the vehicle whilst you are undergoing driving tuition, therefore, the vehicle owner must have the vehicle insured elsewhere for the duration of the Collingwood policy.
Yes – providing you are the registered keeper of the vehicle.
You can drive any vehicle providing a policy has been purchased in your name for the vehicle, its value is under £20,000 and it meets the underwriting criteria. Collingwood does not offer Learner Driver cover for convertible, cabriolet, SUV, vans or cars fitted with dual controls.
The proposer is the Learner driver/provisional licence holder.
You must be aged 17-65 years and hold a valid UK Provisional driving licence, issued in England, Scotland or Wales.
As the vehicle owner, do I need to have my own insurance policy on the vehicle that the learner driver is insuring?
Yes. As the registered owner/keeper of the vehicle, you must have the vehicle insured in your own name for the duration of the Collingwood Learner driver policy. A “driving other cars” extension, does not qualify as adequate insurance.
No. They must be accompanied by any person over 21 years of age, who has held (and still holds) a valid full UK/EU Licence in the same category as the vehicle they are driving, for at least 3 years.
If the Provisional Licence holder has a Comprehensive Policy with Collingwood and they have an accident in your vehicle, whilst driving correctly supervised and within the terms and conditions of the Learner driver policy, the claim would be made against their Collingwood policy – not yours.
I received a pop-up message/yellow box displaying the learners age, does this mean I cannot proceed?
You may proceed by clicking “OK” if the information you have provided is correct.
The learner driver policy covers the named policyholder only.
You must be accompanied by a driver of over 21 years of age, who has held (and still holds) a valid full UK/EU/EEA Licence in the same category as the vehicle you’re driving for at least 3 years.
You can purchase your insurance policy in full by debit or credit card.
Please refer to your insurance schedule.
The provision of a courtesy car is only available on the Comprehensive level of cover. If a valid claim is made under the policy and the insured vehicle is to be repaired by one of our approved repairers you will be provided with a courtesy car subject to availability for the duration of the repairs.
If a courtesy car is provided under the policy only you can drive the courtesy car.
The Collingwood Policy does not offer cover to drive on a Motorway at any time.
You must notify us as soon as you have passed your practical driving test. Your policy will be cancelled.
If your policy is at least one Calendar Month (30 days), and you cancel within the 14 day cooling-off period you will receive a refund of the premium you have paid less the days you have been on cover.
If you cancel after the cooling-off period no refund of premium will be given.
Please visit the DVSA using the following link to obtain your driving licence check code.
Then, please send it along with photocopies of the front and back of your licence to us using one of the following methods:
– Upload these documents by following the instructions in your online account
– Email to firstname.lastname@example.org
– By post to Collingwood Learners, Collingwood House, Earl Grey Way, North Shields, Tyne & Wear, NE29 6AR
Please remember to log into your online account to purchase further cover, using your Username and Password, otherwise, we will request that you provide your licence every time you purchase a policy.
Unfortunately, due to differences in licensing rules, we are unable to provide insurance for you. You may, however, choose to swap your licence for a driving licence issued in the UK. This may allow us to provide insurance (subject to underwriting criteria).
You can contact us by calling 0345 470 0014 (Monday – Friday, 9 am – 7 pm, Saturday 9 am – 1 pm) or by email email@example.com