Collingwood FAQs

You can check out the NuBee FAQ's which may be able to answer any questions you have.

You can also call 0345 470 2550

Or email nubee@collingwood.co.uk and we will get back to your enquiry.

If you need help with your Learner policy you can check our our FAQ's or you can call on 0345 470 0014

Or email learners@collingwood.co.uk and we will get back to you.

Collingwood offers specialist car insurance with a range of products:

Each of our departments have different contact numbers and emails, you can find them all on our contact page. Alternatively live chat is available by clicking on the icon in the bottom right on the website.

Learner driver insurance is a flexible car insurance policy designed for provisional licence holders. It lets you practise driving in your own car or someone else’s, without needing to be added to an existing policy.

Collingwood (UK) Ltd. is a UK based insurance intermediary with offices just outside of Newcastle upon Tyne. We have been providing our customers value and excellent customer service since 2006.

You can use Unlock’s criminal record disclosure calculator (unlock.org.uk/disclosure-calculator/) to work out whether your convictions are spent

If you do not have access to your customer account you can contact us through email, phone call or live chat to get your code.

You are unable to use your own code to refer yourself to Collingwood. This is because the promotion is only open to new customers. You can however refer siblings, friends or family members.

Rewards are available for new customers that use a valid Refer a Friend code and for customers that renew an annual policy with Collingwood.

The policy must be purchased direct, not through a price comparison or discount website. The offer can not be used alongside any other Collingwood offers, vouchers or discount codes. If the policy is cancelled by the customer within 14 days of the policy start date, both yourself and the new customer would not be eligible to receive a rewards card.

You can expect to receive your voucher once your friend or family member has held their insurance policy for a minimum of 14 days.

You will receive an email from GiftCloud to your registered email address that contains a link to your rewards card.

Yes they do! If your friend takes out an annual policy they will also receive a £10 rewards card*. If they go for a short-term policy they will get a discount on their policy!*

*Terms and conditions apply

Earning rewards is unlimited. You can share your code with as many people as you like and as long as the terms and conditions of the promotion are met you will receive rewards.

You are able to use your unique referral code on both annual and short-term learner driver policies. This is only available when your policy is active so once your policy is cancelled or lapsed your code will stop working.

You can share your unique code with friends and family members.

You can find your unique code in your online account along with a unique link which will auto fill your code during the quote process!

You can also copy and paste your code/link anywhere to help spread the word and earn extra rewards cards, sharing on Facebook, Instagram, Snapchat, X or WhatsApp!

Provisional car insurance works by covering you when you're behind the wheel of your own car or someone else's car.

Provisional insurance can work differently depending on the level of cover you have arranged. It must include at least third party cover, which covers damage to another person, their car or their property in the event of an accident. This can be boosted to fire and theft cover which covers loss and damage in those situations, or comprehensive cover, which covers all the above plus any damage to the car that is purely your fault. This is dependent on the type of policy you choose.

UK provisional car insurance prices can differ from insurer to insurer. The price of your policy will also depend on a number of factors such as duration, the car you are insuring, location, cover level and other rating factors. The best way to find out how much your insurance will cost is to get a quote!

A modification is any change to a vehicle that wasn’t part of the original specification, like non-standard alloys, stereos and even stickers.

Purchasing a modified car may cause problems further down the line, such as invalidated insurance.

Other problems owners of modified cars can face are:

First, look for the obvious:

Not all modifications are as easy to spot, but if something doesn’t seem quite right to you feel free to ask the owner or garage you are purchase the car from. If you aren’t able to do that you can always head to Google! Search the specification of vehicle you’re looking to buy and see – do the images reflect the car you’re looking at buying?

If you’ve checked all of the above, but you’re still unsure, get in touch on 0345 470 2550 and we’ll be happy to assist.

Annual Policies:
If your insurance is cancelled before the start date, you will receive a full refund of premium including fees.
If your insurance is cancelled within the 14 day cooling off period you will receive a pro rata refund of premium deducting your time on cover and your non-refundable intermediary fee.
When the cooling off period has passed, providing you have not made a claim, or where an incident has occurred that is likely to give rise to a claim in the period of insurance, we will calculate a refund/shortfall using the scale below:

Following cancellation, any amounts due may be made up of our £75 non-refundable intermediary fee, any balance outstanding a £40 cancellation processing fee which is included in our Terms of Business Agreement which is available to view in your online account.

Short Term Policies:
If your policy is for 8 weeks or longer and is cancelled within the first 14 days, then a pro-rata refund will be issued, minus your non-refundable intermediary fee of £23.50.
If you have a policy shorter than 8 weeks or cancel after the first 14-days there will be no refund on short term policies.
Cancellation fees do not apply to short term policies.

Please contact our help desk on 0345 470 0014 and someone will be able to help you.

If you want to cancel your policy, you can do so either from your online account or by calling our contact centre on 0345 470 0014.

Unfortunately, add-ons are only available on annual learner driver policies and can only be added at the start of your policy or on renewal.

In the event you are involved in a non-fault accident, your policy will include a Claims Management Service free of charge. This is provided by Winn Solicitors Ltd giving you up to £50,000 legal costs. A success fee may apply.

Personal Accident cover costs £5 and covers you and your passengers for up to £15,000 in the event of loss, damage, death or bodily injury caused by a road traffic accident whilst driving or travelling in the car that is insured by Collingwood. The maximum accumulation limit for any one accident is £120,000. This is sold as a standalone product and will run alongside your learner driver insurance policy.

Key cover costs £19 and provides you with cover in the event of theft or loss of your car keys or key card, the remote transmitter and central locking interface. It also covers the cost of replacing affected locks and affected parts of the engine control unit, alarm, and/or immobiliser. It is sold separately but if you buy it, forms part of your motor policy.

Key cover will pay a maximum of £500 per single claim and a maximum of £1,500 per 12 month policy period. There is no policy excess under this section.

An add-on is optional extras you can add to annual policies, such as personal accident cover, breakdown cover, key cover and excess protection. We can add these when you take out a new cover or at renewal. Please contact our help desk on 0345 370 0008 for further information.

If you, have an accident while driving someone else’s car that is covered by Collingwood Learner Driver Insurance, it will not affect the owner’s No Claims Bonus.

If you contact the claims department on 0345 370 0008 they will be able to help with your claim.

On short term policies the standard excess is £350, which is reduced by £100 when using the insurers approved repairer network.

If you purchased an annual policy, the standard excess is £95 for comprehensive cover in respect of Own Damage and Fire & Theft. Replacement windscreen cover is included on annual comprehensive cover only and the excess is £100. For annual policies with third party fire & theft cover, the standard excess is £100.

We hope you’re okay, please contact our claims department on 0345 370 0008 who will be able to help you further.

Windscreen cover is only available on an annual policy with a comprehensive level of cover. Please call our approved repairer, on 0800 877 8682 who will be able to sort this out for you.

Yes you are able to cancel even if you have an ongoing claim. Our claims department will still continue to handle any ongoing claims. You can contact them on 0345 370 0008 if you have any further questions.

We hope you’re ok and as soon as possible, please contact our claims department on 0345 370 0008 who will be able to help you.

If you have ABS breakdown cover, check the level of cover you have, and call 01206 812 842 and someone will assist you.

Only the policyholder with Collingwood, is authorised to drive the courtesy car.

If you have Comprehensive level of cover with Collingwood, then a courtesy car will be available. If a valid claim is made under the policy and your car is to be repaired by one of our approved repairers you will be provided with a courtesy car subject to availability for the duration of the repairs.

Please contact our Claims department on 0345 370 0008 who will be able to help you.

With Learner Driver policies you do not need a black box fitted. You will be supervised at all times so there is no need for a black box.

There are no mileage limits on our short term or annual learner driver policies, you can drive as much or as little as you want.

Anyone who is over 21 years old, who has held a valid full UK/EU Licence for at least 3 years in the same transmission type as the vehicle, can sit in the front seat with you while your practice driving.

Unfortunately, your payment date is fixed and cannot be changed.

You can add two additional drivers to an annual learner driver policy that covers a vehicle you own.

Your additional driver can either be a parent, grandparent, husband, wife, mother in law, father in law, civil partner, daughter, son, brother/sister, sister/brother in law, aunt/uncle, legal guardian or other family member.

Your additional driver must hold a valid full UK/EU driving licence for 3 years or more and must also own and insure their own vehicle. Please call our contact centre for more information on 0345 470 0014.

We do not offer direct debit as a payment option. All monthly payments are made by automatic monthly card payment method.

If you are paying for your policy monthly your certificate is issued monthly after each successful payment.

You need to tell us as soon as you have passed your driving test as learner driver insurance only covers you as a learner driver so will need to be cancelled.
Please contact our contact centre on 0345 470 0014 who will be able to help you .

While we can't specifically recommend a driving instructor to suit your requirements, we do have our handy Find an Instructor tool. All you need to do is enter your postcode and our helpful tool will locate driving instructors that are close to you.

You can cover more than one vehicle, but you will need to purchase a separate policy for each vehicle. Log in to your existing online account and click 'New Quote' to begin the process.

When your learner policy ends or is cancelled, if you have 10 months of uninterrupted claim free cover you will be sent a No Claims letter.* This can then be passed on to your new insurer who may offer discounts on your new policy.**

*Terms, conditions and underwriting criteria apply
**We do not have information for all insurers so we cannot guarantee that they will accept the accelerated no claims. It is always worth letting them know to see if you can get a discount though.

Yes. You will need to take your learner insurance policy documents with you and ensure the car meets the requirements set by the government. You can read the requirements here https://www.gov.uk/driving-test/using-your-own-car

Please note that once you sit your test, your supervising driver must drive you home after the test, regardless of whether you pass or fail. If you pass, remember to contact us to cancel your policy.

Each learner driver is required to hold their own insurance policy. If multiple learners want to use the same car this can be done but each learner will need their own policy.

Learner driver insurance and provisional insurance are the same thing. They each cover a learner driver while they practice driving with a supervising driver, in their own car, or the other person's car.

Not exactly, Automatic Number Plate Recognition (ANPR) is used to detect whether a car is insured, taxed and has a valid MOT, but it cannot detect who is driving the car and the level of insurance that driver has.

If a car is found to have been driven by someone with the incorrect insurance or no insurance at all, you could be fined a fixed £300 penalty and be given six penalty points, receive an unlimited fine, or even be disqualified from driving indefinitely.

Yes, you do. Every time you go out for private practice in the car you are insured on it will need to have L plates on the front and rear (or D plates if you are in Wales). The L plates must meet the requirements https://www.gov.uk/government/publications/l-plate-size-rules

It can differ. Your specific insurance schedule will detail how much your excess is. For more information, chat to us via LiveChat below.

Yes, you can. All Collingwood learner driver insurance policies can cover 17-year-old learner drivers providing they meet underwriting criteria.

Learner Driver Insurance is not the same as dual insurance.

Dual insurance is where a car has the exact same cover across multiple insurance policies – if a car were to be insured for two people across two policies instead of a main policyholder adding a named driver. Learner Driver Insurance sits alongside the car owner's policy with their own cover. You can select the level of cover and when the learner is behind the wheel they will be covered by their insurance.

It's illegal to drive without valid insurance in the UK. If you don't have learner insurance or haven't been added to the insurance of the owner of the car you are driving; You could get an unlimited fine, up to eight penalty points on your licence, and be banned from driving.

The car owner does not need to be the supervising driver. The learner driver must be accompanied by a person over the age of 21, who holds a valid full UK driving licence in the same category as the vehicle they are driving, for at least 3 years. Anyone who meets this criteria can supervise the learner driver.

Yes, as the registered owner or keeper of the vehicle, you must have the vehicle insured in your own name for the duration of the Collingwood Learner Driver insurance policy. A “driving other cars" extension does not qualify as adequate vehicle insurance.

In most cases, you can add a learner to your insurance. It does depends on the specifics of your insurance policy and you would have to contact your insurer to check.

However, it can risk your No Claims Bonus if the learner has an accident. With Learner Driver Insurance, the learner has their own policy so if they have an accident it will be covered by their policy if they are driving which will not impact your no claims.

If you want to supervise a learner driver, you do not need to be insured on the car. You must be over 21, qualified to drive the car and have a full licence for three years in the UK, EU, Switzerland, Liechtenstein or Iceland

Learner driver insurance quotes will differ depending on a range of factors, including the type and age of the vehicle and age and locations of the learner. We have short-term and annual policies giving you flexible options for your insurance along with different payment methods! Making insurance affordable for learners on a wide range of budgets.

If you want to practice driving in your own, a friend's or a family member's vehicle as a provisional licence holder, you need valid insurance.

You can either get added as an additional driver to the car owner's insurance, or get learner driver insurance, which preserves the owner's No Claims Bonus.

Our claims team can help you with any questions or problems you may have. Get in touch with them directly using the name and contact details found on any correspondence sent to you. Alternatively, you can contact the wider claims department at admin@collingwood.co.uk or by calling 0345 3700008 and Option 3.

We aim to always provide a high level of customer service however should you be dissatisfied with the service received, please call 0345 3700008 Option 3 (Monday to Friday 9am to 5pm) and ask to speak to a Team Leader. Alternatively, you can email details of your complaint to admin@collingwood.co.uk or your handler direct.

If the cost of repairing the damage to your car is more than the cost of replacing it, your car is considered a total loss or economic write off. This means we need to value the vehicle in line with industry standard guides and regulatory guidance. We will try to get the valuation right first time and will ask you to provide any information which may make your vehicle value differ from other vehicles of the same make and model on the market. This evidence should be provided as early as possible so that the Engineer has as much information as possible to provide an accurate valuation.

Got a personalised number plate?
Personalised plates are assigned to the car, not person. Therefore, if your car is written off, you might lose the number plate too. If you want to keep it, you must let us and DVLA know as soon as possible so that we can try to retain it for you. This can lengthen the process so the earlier you let us know, the better.

Please email admin@collingwood.co.uk who can send you a link to our customer satisfaction surveys.

Collingwood does not offer legal expense cover however you may want to discuss your options with your broker who may have offered you an add on policy with another provider.

If you’ve got a chipped or cracked windscreen, it’s best to get it repaired sooner rather than later. The windscreen cover is for front windscreen only. If you have a repair or replacement need, please call our claims line on 0345 3700008 Option 3 to report the incident and we will put you in touch with our approved windscreen repairer.

Before calling us, report the incident to the police and ask them for a crime reference number. You will need this when making your claim. Once the crime is reported, you should give us a call on 0345 3700008. Have as much information available at the time of calling so that you can answer our questions. We will then need to validate the crime reference number with the Police and make further and more detailed enquiries surrounding the theft. In the meantime, if the vehicle is found, please let your claims handler know immediately.

Please refer to your policy documents for policy cover. Things that are not covered under your policy are loss of earnings, hire charges and personal injury. These are examples of uninsured losses and can be claimed back from the third-party insurer if you are not at fault.

Please read the terms and conditions of your policy. Where courtesy vehicles are offered, it should be noted that this is only available when you use an approved repairer. Any courtesy vehicle is provided by an approved repairer and is subject to availability. This is not a like for like replacement vehicle and if available you will not be given an option of type of vehicle offered.

We always try to settle claims quickly, but it can depend on how straightforward the situation is and whether we have all the information we need. Once your claim has started, we’ll keep you updated on its progress. You may be needed to provide us with certain documentation, and it is important that you get this to us as soon as possible to avoid delays in your claim being processed.

If your car’s damaged, we can arrange for an approved garage to repair it for you. If you’re happy to use them, they’ll contact you to confirm all the arrangements. If you’re arranging the repairs yourself, your chosen garage will need to review the damage and provide us with an estimate. Any work would need authorisation from us before commencing.

You can send images, video and documentation via Whatsapp on 0191 3008749. To ensure that we know which claim the documentation relates to, please send an initial Whatsapp message with your claim reference number followed immediately by your images, documentation or video.

You can make a claim on your motor insurance policy by calling our claims line 0345 3700008. This service is available 24/7. If you are calling out of usual office hours, your call will be diverted to Collingwood Assist who will take the report from you and report back to Collingwood Claims the next working day. You can also email an initial report and documentation to admin@collingwood.co.uk

You can contact our Claims Department on 0345 370 0008, option 3. Lines are open Monday to Friday from 9am to 5pm. Our claims team will be happy to help you out with any questions.

In order to make a payment relating to a claim you will need your Claim Reference number. If you do not give your claim reference number your payment may not reach the correct claim. This is because we will have no way to find out which policy the payment relates to.

If you need to make a payment bank details are available on request. If you contact the claims team.

This is an unfortunate situation. If we cannot trace the Third Party involved, we are unable to recover any monies paid out to repair your vehicle. This will result in losing your No Claims Bonus as the claim has been made against your policy.

If you are deemed to not be at fault for an accident, your no claims discount would be reinstated if the at fault party is identified and we have a successful recovery from them or their insurer.

You are not able to claim for hire charges and loss of earnings. This is not covered as part of your policy with us and is classed as uninsured losses. If the claim is a result of an incident that was not your fault, you may be able to claim back directly from the third-party's insurance company.

You can use any repairer of choice. You will need to get your chosen repairer to prepare and submit a repair estimate for our consideration. Repairs are not automatically authorised and therefore all estimates must be submitted for approval before work commences.

You are able to pay for repairs yourself. However, this is something that we would advise against. Every claim is different and costs can escalate quickly, if you decide you would like to pay for your repairs yoursef we suggest you discuss this with you claims handler.

No. A replacement vehicle is only available, and insured under your policy, if you use one of our approved repairers. This is subject to availability and is not on a like for like basis.

Under the terms and conditions of your policy, the excess is the amount you are not insured for. This means you required to pay your excess as part of any claim. If you are not at fault for the incident and there is no dispute in liability, you should be able to claim this back as an uninsured loss directly from the at fault insurers.

No. We have no legal right to claim back excesses on your behalf. We will advise the At Fault Insurer that the excess was applied and its value.

You should raise your complaint with us by;

Calling the NuBee Team on 0345 470 2550 or email to nubee@collingwood.co.uk or
by letter to: Complaints, NuBee, Admiral House, Redburn Court, Earl Grey Way, Royal Quays, North Shields NE29 6AR
If you are dissatisfied with our response, you can refer your complaint to the Financial Ombudsman Service (FOS).

The Financial Ombudsman Service,
Exchange Tower, London,
E14 9SR

Tel:0800 023 4 567
Online: www.financial-ombudsman.org.uk

Our internal complaints handling procedures follow the guidelines of the Financial Conduct Authority (FCA) as set out in their handbook.

We will always attempt to resolve a complaint within 3 business days following receipt.

If we are unable to do this we will issue a written acknowledgement promptly.

This will include:

Collingwood Insurance Services (UK) Ltd (CISL), as your insurance intermediary, will do its best to provide you with a high level of service and customer care at all times. However, sometimes things can go wrong, and we may fail to meet your expectations. Our internal complaints procedures allow us to deal with complaints fairly, effectively and promptly. If you think we have let you down, please tell us why by calling 0345 470 2550
or email nubee@collingwood.co.uk

Alternatively, you can write to us. Our address is: Complaints, Nubee, Admiral House, Redburn Court, Earl Grey Way, Royal Quays, North Shields, Ne29 6AR

The cost of a new Theo device would be classed as a repair cost, which would be covered by your NuBee Insurance policy. If you change your vehicle after a total loss claim, you may have to pay for a new box to be fitted depending on the outcome of the claim.

Windscreen cover is included within your NuBee Insurance policy. Call our approved windscreen service National Windscreens on 0345 470 2550
to arrange your repair or replacement.

No, we don’t offer a courtesy car.

Check your statement of fact and make sure we hold accurate information about you, your drivers and your car. Your policy is based on the information you’ve told us, if any of it is wrong it could affect your cover and any claims you might make.

Understand what your cover is and familiarise yourself with the NuBee Portal – it’s there to help you be a safe driver.

Take a moment to check the excesses you have. An excess is the amount you will be required to pay if you have a claim. Your policy may include both compulsory excesses and voluntary excesses. Voluntary excesses are optional, and you can increase these to reduce the cost of your insurance, however they can quickly add up. Make sure you can afford to pay the excess you have agreed to.

First call the Police and get a Crime Reference Number from them.

Next, call us to report the theft and make an insurance claim on 0345 470 2550. We will continue to collect data from your device so may be able to locate the vehicle and help the police find it.

We will do everything we can to help you and send you information that you need to know; help us to help you and make sure you have read and understood it. It will help us settle the claim, repair your car and get you back on the road much faster.

Remove all personal belongings from your car as soon as it is practical – and before the car is recovered.

Send us any communication from the other parties’ insurer or documents we request as soon as possible.

It is your responsibility to inform us if you have an accident, regardless of whether you want to claim or not. There’s lots of information on the NuBee Driver app to help you.

The claim telephone number is above, store it in your phone under A NuBee, that way it will be at the top of your address book if you need it quickly.

If you have an accident:

Stay calm and get somewhere safe. If you can call us, do so straight away. We are happy to talk to people involved and gather the information we need – day or night.

If you can’t call us at the scene, make it a priority to report the accident immediately afterwards. Give the other party our claim number – we may be able to help them too and even provide them with a courtesy car.

Take down contact details of all people involved, including any witnesses. We need their full name, address, phone number and car registration – even if it is a minor incident or those involved say they don’t want to claim.

Make a note of how many people are in the cars involved and if anyone has been injured.

Take pictures if you can of the cars and the scene of the accident.

You can report an accident in two ways:

Log in to the NuBee portal and follow the instructions www.nubee.collingwood.co.uk

Call us on 0333 222 5805

Our claims line is open 24 hours a day, 7 days a week.

In addition to any premium (or refunds) charged by the insurer, we will charge the following fees, which are non-refundable:

Policy arrangement and renewal arrangement fee: £50.00
Changing your details during the policy year: £35.00
Changing your vehicle during the policy year – requiring a new telematics device: £55.00
Cancellation of the policy before a telematics device is fitted: £58.50
Cancellation of the policy after the telematics device is fitted (first year only): £104.40*
Cancellation of the policy after the telematics device is fitted (after-renewal): £58.50
Replacement telematics device: £96.00
Replacement telematics cradle: £15.00
Replacement policy documentation: £35.00
*Your insurer will charge an additional cancellation fee of £7.50 + Insurance Premium Tax when you cancel your policy.

If you are due a refund following the cancellation of your policy this will take 3 – 5 working days to reach your account. Any refund will be returned to the card you originally used to pay your deposit or the card used when you purchased the policy.

Yes, we will also support your decision to change providers and do what we can to help transition. There are however some things to consider if you do stay with us:

You won’t need to find a new deposit payment if you pay monthly
Your ‘No Claims Bonus’ will continue to build
We won’t need to apply any cancellation fees to cover ending the policy mid-term
Whatever your plans, you can contact the NuBee Team on 0345 470 2550. We are open Monday to Friday 9am – 7pm and Saturday 9am -1pm and we can work through your cancellation with you.

To cancel your policy you can call the NuBee Team on 0345 470 2550.

If you cancel your policy within the first 14 days, you will only pay for your time on cover, plus our non-refundable intermediary fee.

If you cancel your policy after 14 days you will be charged for the insurance you have used, our non-refundable intermediary fee and a cancellation fee.

Please note – if you’ve had a claim, or someone has claimed against you, you will not be entitled to a refund.

If you need to change your car part-way through your policy, this is easy to do!

Click ‘Your Account’
Click ‘Your Policies’
Click ‘Make a Change’ for the policy in question. You can then choose the type of change you want to make.
If your policy has any future amendments you will have to click the ‘View Future Policy/Documents’ button next to the latest future change in order to view or make a change.

Changes cannot always be made on the NuBee Portal for a variety of reasons, and in these circumstances you will be advised to call the NuBee Team on 0345 470 2550 to discuss the change you require.

Please be aware, changing your vehicle mid-way through the policy year may mean there’s an adjustment to be made to your annual premium, and there may be a charge associated with removing your old device and/or fitting a new one.

You will be required to remove your Theo device from the old car and install this to the new one, we will send you a new cradle for the device and instructions on how to fit the device.

Log into your NuBee portal at www.nubee.collingwood.co.uk, then follow the instructions below:

Click ‘Your Account’
Click ‘Your Policies’
Click ‘Make a Change’
You can then choose the type of change you wish to make.

For example, if you want to change the additional drivers on your policy, you would select the ‘Additional Drivers’ option, located within the ‘Start Date’ section. You will then be able to make the required changes.

If your policy has any future amendments you have already completed, you will have to click the ‘View Future Policy/Documents’ button next to the latest future change in order to view or make a change.

Changes cannot always be made on the NuBee Portal for a variety of reasons, and in these circumstances you will be advised to call the NuBee Team on 0345 470 2550 to discuss the change you require.

You may be charged a fee to make the change and there may be an additional or a refund of premium depending on the new rating.

This email address is the one we will use to contact you, if you forget your password, it can be a different email address to the correspondence e-mail address that you used on your policies.

Login to your portal at www.nubee.collingwood.co.uk.

Click ‘Your Account’ then click ‘Account Preferences’. You can change your authentication email address on this page.

Login to your portal at www.nubee.collingwood.co.uk.

Click ‘Your Account’ then click ‘Account Preferences.

You can change your password on this page.

You can contact the NuBee Team on 0345 470 2550 or by email nubee@collingwood.co.uk.

Yes, you can change the date we collect your Direct Debit within certain criteria. You can either call the NuBee Team direct on 0345 470 2550 or call Close Brothers Premium Finance on 0333 321 8566.

Yes, it may affect the price of your policy. Call the NuBee Team to discuss this on 0345 470 2550.

Don’t worry, before you reach your agreed annual mileage, the NuBee Team will make contact and you can then either;

Go onto NuBee Self-Service portal www.nubee.collingwood.co.uk or call the NuBee Team on 0345 470 2550

If it looks like you’re going to exceed your mileage allowance, you can top-up at any point.

The price you pay for your miles will depend on the number of miles you are requiring.

Yes. If you’re planning a holiday road trip to Europe, we’ve got you covered! You should contact the NuBee Team on 0345 470 2550 if you are taking your car out of the country so that we can make a note.

Yes. You can either pay for your insurance for the year in full with a single payment, or by monthly instalments (subject to normal credit checks).

We can arrange a credit agreement with Close Brothers Premium Finance to help you spread the cost over monthly instalments, as NuBee are an intermediary and not a lender.

Please be aware that if you choose to pay for your policy monthly this will be more expensive than paying annually.

Full terms and conditions are available on request.

We take data protection very seriously, and only use the personal information that you provide to us to help us manage your insurance policy.

This includes sharing it with underwriters, as well as handling claims and issuing policy documents to you.

You can find out more information in the privacy policy We take data protection very seriously, and only use the personal information that you provide to us to help us manage your insurance policy.

This includes sharing it with underwriters, as well as handling claims and issuing policy documents to you.

You can find out more information in the privacy policy

Your Theo device will monitor when you are breaking the speed limit, we call this a speeding event.

There are two types of speeding event:
Persistent Speeding
Excessive Speeding

Persistent speeding events are triggered when you are driving at:
28 mph in a 20 mph zone
39 mph in a 30 mph zone
50 mph in a 40 mph zone
61 mph in a 50mph zone
72 mph in a 60 mph zone
83 mph in a 70 mph zone

You will be penalised if:
you speed for 5 seconds or more
every 10 miles if you are speeding on the same road
when you continue to speed on a new road

If you speed on 5 occasions in any of the above ways over a 100 mile block of journeys you will receive a notification from the NuBee Team requesting that you slow down. If you continue to speed and are warned again your policy could be at risk of cancellation

Excessive Speeding events will be triggered when you significantly drive over the speed limit which is creating a considerable danger to yourself and other road users:

If your Theo device records you driving in a:
40 mph in a 20 mph zone
50 mph in a 30 mph zone
60 mph in a 40 mph zone
70 mph in a 50mph zone
85 mph in a 60 mph zone
100 mph in a 70 mph zone

You will receive a warning notification from the NuBee team requesting that you slow down, if you ignore this and there is another event of this type your policy may be cancelled.

After you have driven 100 miles we will start to give you a driving score which will create an annual score by the end of your policy year, this score may mean that you benefit from a reduced renewal premium.

If this is the case your policy could be at risk of cancellation, you should contact the NuBee Team on 0345 470 2550
if you are concerned.

If you think there is a problem with your score you can call the NuBee Team on 0345 470 2550.

You’re free to share your driving information with your parents if you would like to.

Everything you need to know about your scores and how they affect your policy can be found in your NuBee driver app.

A journey starts when you turn the ignition on and ends when you turn it off.

Your overall driving score is calculated from a blend of the scores for smoothness (accelerating & braking), speed, the time of day you are driving and journey length.

Smoothness, unsurprisingly, measures how smoothly you drive. It considers sudden braking, sharp acceleration and how quickly you take corners. Trying to anticipate the road ahead where possible and easing off when going over speed bumps will help improve your smoothness score – your car will thank you for it too!

There are two parts to speed – Average Speed (the safe speed of the road) and Speed Limits. For Average Speed, your Theo readings, usually at minute intervals and compares your speed at each interval with the average speed for the stretch of road along which you are driving. If you are above the average, your score goes down depending on the extent to which you exceed the average. If you are below the average, your speed score goes up. Speed Limits work in the same way but measure your speed compared with the speed limit for that stretch of road.

Usage measures how and when you use your car. These are time of day, journey volume & journey duration. Starting with time of day, your usage score is affected negatively if you make a journey that starts any time between 11pm and 5am, because accidents are unfortunately more frequent and severe at night or in the early hours of the morning.

You will get access to a NuBee Driver App after you have fitted the device

You can check things like:

Journey information is collected via the Theo Device and after you have driven for over 100 miles this information is then used to calculate the Driving Score.

Any driving data collected will create a Driving Score for every 100 miles you drive and remember, good drivers may also get a lower renewal price.

There is no curfew on a NuBee insurance policy, you can drive at any time of the day or night.

Driving late at night, or during peak times, may reduce your Driving Score, however NuBee will not increase your premium mid-term if you drive during these times.

We take all matters dealing with data seriously. All information recorded on the box is encrypted to ensure it is secure.

NuBee handles all customer data in adherence with current Data Protection legislation. This includes the General Data Protection Regulation and Data Protection Act 2018. For more details on how your data is processed, and your rights, please refer to the NuBee privacy policy.

Journey information is collected via a device called Theo which is attached to your windscreen.

Theo measures speed, acceleration, braking, swerving and the number and length of journeys made. This data is then combined to give an overall Driving Score from 0 to 100

Any driving data collected each week will create a Driving Score after every 100 miles you drive.

When your Theo box arrives it must be fitted to the windscreen of your vehicle. This can be in the bottom or top left hand corner. Wipe down the area with a clean and dry cloth, remove the tape and press firmly until the tape is all the same colour.

Watch this video to see how it is done!

With a NuBee policy you are required to install a telematics device called Theo. Theo will record all of your driving data whoever is driving the car, so if anyone else is driving your car their data will also be recorded.

Collingwood Insurance Services (UK) Ltd (CISL) charge an intermediary fee for managing and servicing the policy on behalf of your insurer.

Once you set cover up with NuBee, we upload information regarding all policies to the DVLA on a regular basis. Unfortunately, we have no control over when they upload this information to their database however you can expect the DVLA to be updated in around 72 hours. You also have access to a Certificate of Motor Insurance in your online account to confirm your policy start date and time.

Collingwood Insurance Services (UK) Ltd. is a UK based insurance intermediary with offices in the North East of England. We have been providing our customers value and excellent customer service since 2006.

NuBee handles all customer data in adherence with current Data Protection legislation. This includes the General Data Protection Regulation and Data Protection Act 2018. For more details on how your data is processed, and your rights, please refer to the NuBee privacy policy.

We’ve made buying car insurance with NuBee very straightforward. Once you pass your test and cancel your Collingwood Learner Driver Insurance, you will receive a link by email which will allow you to obtain a quote if you are eligible. The quote information will be partially completed with a number of assumptions relating to your Learner Driver policy. If you are not eligible at this stage, you can call our NuBee Team on 0345 470 2550 who will be able to look at this for you.

You can log in to your account and update your details

For affiliate programme queries you can email instructors@collingwood.co.uk or fill out the contact form

As a driving instructor you can refer students to Collingwood and earn referral payments. Payments will be made the following month if your pupil uses your code. However, if their policy is cancelled within the 14 day cooling off period you will no longer be eligible for the referral payment.

As a driving instructor you can log in to and check your referral payments.

As a driving instructor you can sign up to the affiliate programme completely free. Go to Collingwood Instructors and click the register button in the top right and enter your details.

Collingwood does not offer driving instructor insurance so you do not need to be insured with us to refer your students. In order to refer students you need to be an active driving instructor and sign up to the affiliate programme. You can sign up here by filling out a few details.

Your referral code will be your ADI or PDI number that you will enter when you register.

Driving instructor referral fees are paid monthly through BACS payment. Payments are made around the middle of the following month to ensure that policies have not been cancelled within the 14 day cooling off period. For example if you have a referral in January you will not be paid until February.

Make sure you keep your bank details up to date in your account so payments can be made.

We offer free printed materials for you to hand out to students where you can write in your referral code. We also give you online banners and links to use which will automatically apply the referral code. As the student only receives the discount/reward on their quote when inputting your code, this encourages them to apply your code. Referral codes can only be applied when buying direct and will not work if your student comes through a price comparison website.

As a driving instructor affiliate you will earn referral payments when your pupils take out insurance with Collingwood. You will earn £50 for your first referral and £20 for every subsequent referral. This is subject to terms and conditions.

We offer learner driver insurance for driving instructor referrals. This is available as short-term or annual cover from 28-365 days. The pupil can get insured on their own a friend or a family members car for private practice with a supervising driver. They will be able to choose their cover type from Comprehensive, Third Party Fire and Theft and Third Party Only (annual policies only) cover.

You can contact us by calling 0345 470 0010 or email annualcourier@collingwood.co.uk

No, we do not offer protected No Claims Discount.

No, you can only use No Claims Discount that has been earned in your named on a courier insurance policy in the UK within the last 12 months

Yes, this policy covers, Social, domestic and pleasure purposes and in connection with the Policyholder’s business or profession, including use for the carriage of goods for hire or reward.

Yes, you are required to be the main driver of the vehicle.

We will cover the following vehicle types:

We do not cover the following vehicles:

We do not cover any vehicle over 3.5 tonnes or imported vehicles.

Your Certificate of Insurance has ‘Limitations as to use’ so you will not be able to remove your vehicle from the impound using your insurance certificate. You will need to contact us on 0345 470 0010 for further advice.

Yes you can insure more than one vehicle but you will need a separate policy for each vehicle. You can not insure multiple vehicles on one policy.

You can pay for your insurance in full by credit or debit card or spread the cost with a deposit payable by credit or debit card plus 10 monthly instalments by Direct Debit, please note a charge for credit will apply.

You can cancel your policy at any time by calling 0345 470 0010. If you cancel before the policy has started, you will receive a full refund.

As long as there have been no claims or incidents likely to give rise to a claim, we will allow a refund of premium. Full details of how this will be calculated is explained under the Cancellation section of the Policy Booklet under General Condition 4.

The non-refundable intermediary fees and cancellation charges are outlined in the terms of business agreement.

Contact us on 0345 470 0010 and we will let you know if the modification is able to be covered on the policy.

In order for us to confirm if we will be able to insure you, contact us on 0345 470 0010.

You can use your vehicle for Social, domestic and pleasure purposes and also for your business or profession. This includes use for the carriage of goods for hire or reward.

We will provide you with the right cover to carry goods and materials from one place to another. This is for occupations such as parcel delivery, light haulage, mail order delivery, fast food, house removals and waste removal etc.

We will not cover the conveyance of passengers for hire or reward or carrying of hazardous goods.

Yes, you can make changes to your policy. Changes may be subject to a £30.00 administration fee and may increase your premium. To make changes contact us on 0345 470 0010.

Yes you can. The leased vehicle can be in your name or in the name of a company.

Yes, we allow the vehicle owner and registered keeper to be:
Proposer (Policy Holder)
Spouse / Civil Partner
Common Law Partner
Lease Company in the proposer’s name
Company Car
Lease Company – in a company name

We must be notified of every claim, accident or incident regardless of fault by contacting Collingwood Claims on 0345 470 0010. To qualify for a reduced excess you must report the incident within 24 hours and use our approved repairer network.

Please select the link for full instructions on how to download your driving record here https://www.collingwood.co.uk/CCOU/FAQ/Answer?qID=37 . Alternatively you can contact us on 0345 470 0010.

If you or your additional drivers hold a Full UK Driving Licence and this is input in your quote, we will run a check with the DVLA to check the driving licence details. This will also confirm any motoring convictions and that the address on the policy matches the address on the Driving Licence.

If you or your additional driver hold a Full EU Driving Licence, we will require a copy of the front and back of the licence photo card.

It is a condition of the policy that you provide a copy of the following documentation:

Your documents can be accessed by logging on to your online account at www.collingwood.co.uk/CCOU using the username and password sent to you.

If you need assistance please contact us on 0345 470 0010.

We offer a number of optional extras that can be added on inception of the policy. These must be paid for in full.

Accidental Death benefit and Personal Accident Cover are offered free of charge and covers you and your passengers for up to £15,000 in the event of loss, damage, death or bodily injury caused by a road traffic accident whilst driving or travelling in the insured vehicle. The maximum accumulation limit for any one accident is £120,000.

This is sold as a standalone product and will run alongside your insurance policy. Cover is arranged by Coplus and is underwritten by Astrenska Insurance Limited.

Yes, but a £1000 excess applies. With a maximum of 2 windscreen claims covered in one period of insurance. There is no cover for any other glass on the vehicle.

For Comprehensive cover, the compulsory excess for own damage, fire and theft or windscreen replacement is £1000.

For Third Party Fire and Theft cover, the Fire and Theft excess will be £1000.

For Third Party Only cover there is no excess. The Own Damage Excess is reduced by £250 if repair work is undertaken by our approved repairer and by a further £250 when incidents are reported within 24 hours.

Our over levels for courier policies are Comprehensive, Third Party Fire & Theft or Third Party Only. You will be able to select from these options when setting up your policy.

Yes you can. However you must notify us if you are planning to take your vehicle abroad as restrictions will apply. To let us know you can contact us on 0345 470 0010.

No, a courier policy will only cover the vehicle that is on cover. This will be displayed on your insurance certificate.

Yes, you are able to add 2 additional drivers to your policy. This is subject to underwriting criteria.

If your ban was on or after 1st June 2013 you must wait until your new licence has been issued by the DVLA before you can take out a policy. If your ban was before 1st June 2013, once you have applied for your licence, you can apply for a quotation. If you have had to re-sit your test within the last 12 months you will not be eligible for this insurance.

Yes, providing your ban has expired and your licence has been reissued by DVLA. Additional criteria will apply, please contact us on 0345 470 0010 to discuss further and check your eligibility.

No, we will only provide a quotation once you have your conviction code.

We currently cover the majority of motoring convictions. Additional rules and criteria may apply, please contact us on 0345 470 0010 to check if you are eligible.

The policy holder and any additional drivers will require a Full UK Driving Licence or a Full EU Driving Licence.

Yes there are, you and any additional drivers on a courier policy must be permanent residents of the UK.

You must be aged between 21 – 70 years old.

Yes, providing you have a credit or debit card to make a payment we can issue you with immediate cover, subject to normal terms and conditions.

Please note that if you choose to pay by Direct Debit we will require a deposit from you, payable by credit or debit card and you will need an account that supports the Direct Debit facility.

Unfortunately not, courier polices do not include public liability insurance.

Unfortunately not, the policy does not include goods in transit insurance.

We are open Monday – Friday, 9am – 6pm and Saturday 9am – 1pm. Our telephone number is 0345 470 0010.

Your insurance is underwritten by Collingwood Insurance Company Limited (CICL). Your insurance intermediary is Collingwood Insurance Services (UK) Limited (CISL).

Courier insurance covers most of the everyday items a courier is likely to carry. The policy also covers for house and waste removal. However, it does not cover high-risk items or hazardous goods.

If you use your van to pick up and/or deliver goods (whether it’s to one destination or multiple locations) then normal business use isn’t suitable for you. You will need what is called ‘hire and reward’ use instead, which is included in a Collingwood Annual Courier policy.

It will provide you with the right cover to carry goods and materials from one place to another. If you are involved in occupations like parcel delivery, light haulage, mail order delivery, fast food etc. – this is what you will need.

Call us on 0345 470 0019

Our short-term taxi is available from 7 days.

Your policy may cover any damage to your windscreen depending on the type of cover that you have chosen.

With Comprehensive cover, damage to windows and windscreen (less any excess you must pay) will be covered under Section 2 and 3 of your Policy Booklet.

If Third Party Fire and Theft cover is chosen, damage to windows and the windscreen (less any excess you must pay) is covered under Section 3 of your Policy Booklet.

Depending on your cover type different excesses will apply:

If Comprehensive cover is chosen, the Compulsory Excess for Own Damage, and Fire and Theft will be £750.

If Third Party Fire and Theft cover is chosen, the Fire and Theft excess will be £750.

There is no Excess under Third Party Only cover. The Own Damage Excess is reduced by £250 if repair work is undertaken by our Approved Repairer and separately by a further £250 where incidents are reported within 24 hours of their occurrence.

Yes you can pay monthly We even offer interest free monthly instalments. This is subject to a monthly admin fee of £5 which will be included in your price.

Call us on 0345 470 0019 to get a quote.

The taxi line is open 9am – 5pm Monday to Friday and 9am – 1pm Saturday.

You must have a Full UK Driving licence for at least 1 year.

You must be aged between 21 – 75 years old to be eligible for a taxi insurance policy with Collingwood.

Yes, once you have made the initial payment, you are able to start this straight away.

You are able to drive and use the vehicle for hire and reward of passengers.

Yes, if you have a taxi badge and want to work as a taxi driver, you will need to have the correct insurance in order to carry paying passengers in your vehicle.