On Thursday the 6th of November, the team at Collingwood Insurance Services celebrated another remarkable double win at the 2025 Insurance Choice Awards (ICA), hosted by Smart Money People. Held at Plaisterers’ Hall in London, the event gathered some of the most respected names in the insurance industry. For the second-year running, Collingwood took home two major awards — Best Motor Insurance Provider and Treating Customers Fairly Champion. This back-to-back success highlights Collingwood’s ongoing dedication to providing learner drivers and their families with quality, reliable, and customer-focused insurance solutions across the UK.
The Insurance Choice Awards continue to stand out as one of the few truly customer-voted awards in the industry, celebrating the businesses that put people first. Thousands of customers cast their votes again this year, recognising outstanding service, trust, and transparency across the insurance sector.
Collingwood’s double win reinforces its position as a provider that consistently delivers exceptional experiences, earning customer loyalty through genuine care and commitment to fairness.
Winning the Best Motor Insurance Provider award for a second consecutive year is an outstanding achievement and testament to Collingwood’s continued focus on making insurance straightforward, accessible, and supportive for learner drivers.
From providing clear policy information to ensuring responsive, friendly customer service, the Collingwood team continues to be recognised for its dependable and customer-driven approach.
The Treating Customers Fairly Champion award remains one of the most meaningful recognitions for the Collingwood team. Collingwood has built its reputation on fairness, transparency, and respect — values that remain central to every aspect of its business.
Winning this award for the second-year running demonstrates that Collingwood’s commitment to doing things the right way continues to resonate with customers across the UK.
This year’s awards mark another milestone for Collingwood and every individual behind its success — from those who support customers directly to those improving systems and operations behind the scenes.
Collingwood’s success at the 2025 Insurance Choice Awards is a reflection of teamwork, dedication, and a shared belief in putting people first. The recognition from customers themselves makes these awards especially meaningful, serving as a reminder of the positive difference Collingwood continues to make every day.
Organised by Smart Money People, the Insurance Choice Awards have become a trusted benchmark of customer satisfaction and service excellence across the UK insurance industry. Now firmly established as one of the leading events in the sector, the awards help customers make informed choices and celebrate companies that consistently deliver great experiences.
Reflecting on the achievement, Collingwood Insurance Services’ Contact Centre & Operations Director, Helen Shields, said:
“Winning both the Best Motor Insurance Provider and Treating Customers Fairly Champion awards for the second year in a row is an incredible moment for everyone at Collingwood. These awards are a reflection of the dedication, teamwork, and passion that our people bring to supporting our customers every single day. We’re immensely proud that our customers have recognised that commitment once again — and we’ll continue striving to deliver the same high standards of fairness, service, and care that define who we are as a business.“
Jacqueline Dewey, CEO of Smart Money People said:
“Congratulations to Collingwood for once again winning both the Treating customers fairly champion and Best motor insurance provider awards. Since being founded in 2001, Collingwood has been delivering clear and reliable insurance solutions for learner drivers and their parents across the UK. Customer reviews on the Smart Money People website regularly commend the team’s supportive and approachable service. These latest award wins reflect Collingwood’s continued commitment to putting customers first in everything they do. Congratulations to the whole team.”
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