Collingwood Claims
Collingwood Claims are on hand 24 hours a day to assist you in the event of an accident. If you need to discuss an incident or report a claim, it’s important that you contact us as quickly as possible
Call 0345 370 0008 to make a claim.
If you have a NuBee New Driver Insurance policy please head to the contact us section of our website to find the correct number.
About Collingwood Claims
If you have been involved in an incident, it’s important to contact us as quickly as you can, regardless of whether you wish to make a claim under the policy or not.
Any delay in notifying your insurer of an incident may invalidate your right to claim.
If your claim is due to theft, attempted theft or vandalism you must also inform the Police and obtain a crime reference number.
What information will I need to provide?
Typically, we require the following information:
- Your Policy Number, personal details and vehicle registration
- Details of what happened, location of the incident and if your vehicle can still be driven
- Details of any third parties or passengers involved
- If the police were involved, and if there is a Crime Reference Number
- Details of any witnesses to the incident
Even if you do not have all of the above information, you should still report a claim. Claims reported within 24 hours may receive a reduced excess*.
*Depending on cover type.
Important information
Collingwood Claims are an outsourced service provider to your insurer. They will deal with your claim and claims made against you, as quickly and fairly as possible. Please read the General Conditions found in your policy document for more information.
Call 0345 370 0008 to make a claim.
Telephone calls may be recorded and monitored for training and security purposes.
Collingwood Claims FAQ’s
Please contact our Claims department on 0345 370 0008 who will be able to help you.
Please refer to your policy documents for policy cover. Things that are not covered under your policy are loss of earnings, hire charges and personal injury. These are examples of uninsured losses and can be claimed back from the third-party insurer if you are not at fault.
Please email admin@collingwood.co.uk who can send you a link to our customer satisfaction surveys.
You can send images, video and documentation via Whatsapp on 0191 3008749. To ensure that we know which claim the documentation relates to, please send an initial Whatsapp message with your claim reference number followed immediately by your images, documentation or video.
We always try to settle claims quickly, but it can depend on how straightforward the situation is and whether we have all the information we need. Once your claim has started, we’ll keep you updated on its progress. You may be needed to provide us with certain documentation, and it is important that you get this to us as soon as possible to avoid delays in your claim being processed.
If your car’s damaged, we can arrange for an approved garage to repair it for you. If you’re happy to use them, they’ll contact you to confirm all the arrangements. If you’re arranging the repairs yourself, your chosen garage will need to review the damage and provide us with an estimate. Any work would need authorisation from us before commencing.
Under the terms and conditions of your policy, the excess is the amount you are not insured for. This means you required to pay your excess as part of any claim. If you are not at fault for the incident and there is no dispute in liability, you should be able to claim this back as an uninsured loss directly from the at fault insurers.
We aim to always provide a high level of customer service however should you be dissatisfied with the service received, please call 0345 3700008 Option 3 (Monday to Friday 9am to 5pm) and ask to speak to a Team Leader. Alternatively, you can email details of your complaint to admin@collingwood.co.uk or your handler direct.
You can contact our Claims Department on 0345 370 0008, option 3. Lines are open Monday to Friday from 9am to 5pm. Our claims team will be happy to help you out with any questions.