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I would like to log a complaint

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Collingwood Insurance Services (UK) Limited will do its best to provide you with a high level of service and customer care every time. However, sometimes things can go wrong, and we may fail to meet your expectations. Our internal complaints procedures allow us to deal with complaints fairly, effectively and promptly. If you think we have let you down, please tell us why.

Our internal complaints procedure

Our internal complaints handling procedures follow the guidelines of the Financial Conduct Authority (FCA) as set out in their handbook.

What you need to do if you have a complaint

You should raise your complaint with us by;

Calling the New Driver Contact Centre on 0345 565 2944 or
email to newdriver@collingwood.co.uk or

by LiveChat

letter to: Complaints, New Driver, Collingwood House, Redburn Court, Earl Grey Way, Royal Quays, North Shields NE29 6AR

How we will handle your complaint

We will:

  • Endeavour to resolve your complaint as quickly as possible
  • Acknowledge your complaint promptly and in writing
  • Advise you of the person dealing with your complaint and how you can contact them
  • Provide a final response to your complaint within 8 weeks of receipt

If we cannot reach a resolution
If you are dissatisfied with our response, you can refer your complaint to the Financial Ombudsman Service (FOS).

The Financial Ombudsman Service,
Exchange Tower, London,
E14 9SR

Tel: 0800 023 4 567
Online: www.financial-ombudsman.org.uk

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© Collingwood Insurance Services UK Ltd 2019. All Rights Reserved. Collingwood Insurance Services (UK) Limited. Registered in England & Wales
(Reg. No. 4174235) Collingwood Insurance Services (UK) Limited is authorised and regulated by the Financial Conduct Authority (FCA) Registration no. 310870. ICO Registration no. Z7099126
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